- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
What our clients say about us?
Reviews and comments from our satisfied customers
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They are honest and on time. I have used them for about 40 years and have only had top notch experiences. I use them for complete auto care and not just bodywork.
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As a new resident of Missouri and Saint Louis I had a lot of trouble finding a mechanic and shop that was honest, knowledgeable and reliable. After my car broke down due to a large pot hole that caused electrical failure in the system I was told by one of my new neighbors to use Wicke Auto Service. I walked into the shop and was welcomed with a genuine smile from Jeff. I explained what had happened and asked if they could investigate and repair. The team ran diagnostics, changed out my spark plugs, and vacuumed the excess oil. When I came back in to follow up Jeff informed me of a compression issue in Cylinder 4. He spent a good deal of time explaining what that meant, the tests they did and what he would recommend. I didn't feel cheated or that I was being taken advantage of. After leaving the shop I left more knowledgeable and confident in the resolution for my vehicle. The team was courteous, knowledgeable and professional. I would highly recommend using this shop for any of your repair needs and that includes daily maintenance like oil changes.
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I wouldn't go anywhere else to service my car. Top quality, affordable, and honest!! -
Coming way up on initial review. And might nudge it up a little more. Some miss perceptions. Wrote a review, and Jeff took the initiative to figure out who I was and give me a call. Explained the how and what. Listened to me and made things right! Long story short - I am 800 miles away, trying to be Dad, 500 for a flat tire sounded exorbitant, till I found out there was a curb, alignment concerns, and a genuine desire to make things right for the customer - thanks Jeff!
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I brought my car in just a little over a week ago for a body repair that another shop estimated would take three months. Wicke got it done in just about a week and made the process extremely easy for me. And my car looks great. Highly recommend this shop!
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I love the team here. We've used them regularly for 5 years! They communicate really well & work you in any time they can, but also willing to say if you should bring it a different day for oil changes and inspections. Gave us 2 options for a perfect (expensive) or a really good (much less expensive) body repair & the less expensive still looked perfect.
Interested in working with our team?
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